Terms of use - Kerkyra Lines

Effective from January 2025

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE. THESE WEBSITE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE TO YOU FOR ACCESS AND USE ONLY IF YOU AGREE TO THE TERMS AND CONDITIONS OUTLINED BELOW. IF YOU DO NOT AGREE TO ALL THE TERMS OF USE, YOU ARE NOT PERMITTED TO ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU AND THE ENTITY YOU ARE AUTHORIZED TO REPRESENT AGREE TO BE BOUND BY THESE TERMS OF USE.

User eligibility for website use

The website is provided by the company under the name “Kerkyra Ships Consortium“, operating under the trade name “Kerkyra Lines“, headquartered in Piraeus, at 25 Akti Miaouli Street, Postal Code 18535 (hereinafter referred to as the “Company”). The website is available only to legal entities and individuals aged 15 and above who can enter into legally binding agreements under applicable law. If you do not meet these requirements, you are not permitted to use the website.

Ticket purchase

Tickets can be purchased using the following methods:

Through this website, up to one hour before the scheduled departure time of the ship.
From the Kerkyra Lines agencies.

Important: Tickets are personal, non-transferable, and valid only for the trip, route, and seat for which they were issued.

Ticket change

Change of an Electronic Ticket issued through this website. Ticket changes are possible up to 1 hour before the stated departure date and time. Specifically, depending on the date/time when the change process is made, the following apply:

For ticket changes up to 1 hour before the scheduled departure time of the ship, there is no extra charge.
Within less than 1 hour from the scheduled departure time of the ship, ticket changes are not possible.

*In case the discount percentage has changed, the corresponding additional charge will be applied during the change process. The process of changing an electronic ticket is done only through this platform and only once per booking. If you wish to change your electronic ticket, go to the “Retrieve Tickets” link and follow the instructions.

Ticket cancellation

Cancellation of an Electronic Ticket issued via this website 
Ticket cancellations are allowed up to 12 hours before the specified departure date and time. Depending on the date and time of the cancellation request, the following apply:

Up to 14 days before the scheduled departure time: 100% of the ticket price is refunded.
Up to 7 days before the scheduled departure time: 75% of the ticket price is refunded.
Up to 12 hours before the scheduled departure time: 50% of the ticket price is refunded.
Less than 12 hours before the scheduled departure time: No refund is provided.

Additionally, tickets can be canceled within 10 minutes of issuance without any charge to accommodate any errors.

The electronic ticket cancellation process is conducted exclusively through this platform. If you wish to cancel an electronic ticket, visit the “Retrieve Tickets” link and follow the instructions. Refunds are issued to the card used for the original payment within six business days.

Boarding procedure

Passengers are required to:

Arrive at the ship 30 minutes before the scheduled departure time.
Bring vehicles to the loading area 1 hour before departure.
Present their ticket and any necessary documentation, such as proof for discounted fares, during boarding and inspection.
Avoid staying in vehicle areas, except for drivers during vehicle embarkation and disembarkation.

For passengers with disabilities or reduced mobility:
Passengers must notify the ticket issuer or carrier of their need for assistance at least 48 hours before the required service. They should be at a designated location at a specified time, no later than 60 minutes before the ship’s scheduled departure time. Additionally, they must inform the carrier during booking about any specific needs for accommodation, seating, services, or medical equipment they need to bring on board.

Passengers with tickets who fail to arrive at the ship on time (before the scheduled departure time) are not entitled to a refund of the ticket price.

Ship schedules

Within the Kerkyra Lines network, itineraries are operated in rotation by the vessels “KERKYRA EXPRESS,” “AGIA THEODORA,” “CORFU SPIRIT,” “NIKOLAOS,” “ANO CHORA II,” “ALKINOOS,” “KERKYRA,” “MENEKRATIS,” “EVDOKIA,” and “PAXOS ISLAND”. The schedule is subject to adjustments based on passenger demand. For further clarifications regarding the ship schedule, passengers can contact the company by phone at 26610 81808.

Passenger registration

In compliance with Directive 98/41/EC of the European Union, incorporated into Greek law through Presidential Decree 23/1999, as amended and in effect, the following information is recorded for every passenger ship departing from Greek ports for voyages exceeding 20 nautical miles:

Passenger’s last name, first name or initial, gender, age or age category, and any voluntarily provided information regarding special care or assistance required.

Passengers are responsible for verifying the accuracy of ticket details (date, time, itinerary, ship, identity details, etc.) during online booking or ticket issuance. Tickets should not be accepted if any details are incorrect.

Transferring tickets without the approval of the carrier or ticket issuer is prohibited.

When booking tickets electronically or in person, passengers must provide accurate identity information, a contact phone number, and an email address solely for notifications from the carrier in case of delays, cancellations, or itinerary changes. If passengers prefer not to disclose contact details, this must be recorded in the carrier’s Integrated Passenger and Vehicle Reservation and Ticketing System (H.S.K.TH.E.E.A.).

For online reservations, passengers must enter their contact details in the relevant electronic form.

Fares - Discounts

Passenger tickets and vehicle transport receipts display the total fare, which includes the net fare, third-party charges (fees, surcharges), and VAT.

The categories of individuals eligible for discounted fares are detailed in Ministerial Decision 3324.1/01/13 (15/07/2013), as amended and in effect. Passengers must inform the carrier during booking and before ticket issuance if they are entitled to a discount and provide the necessary documentation.

Children aged up to 5 years travel for free, but a ticket with a zero fare must still be issued.

Luggage

Passengers are entitled to carry hand luggage up to 50 kg without incurring additional charges. Passengers with reduced mobility are entitled to transport, free of charge, any equipment or aids required for their independent movement, regardless of weight.

If luggage is handed over for safekeeping and a receipt is issued, the carrier is not liable for any damage or loss of luggage onboard.

Lost tickets

In case of a lost ticket or vehicle transport receipt, the passenger must purchase a new ticket to travel. If the passenger submits a written declaration detailing the travel date, itinerary, and both the lost and new ticket numbers, and if an audit by the consortium confirms that the lost ticket was neither used nor replaced, the passenger is entitled to a new ticket of equal value, provided this process is completed within six (6) months from the travel date.

Pets

The consortium’s passenger ships provide designated areas for pets during travel, where pets must remain throughout the journey.
Exceptionally, small pets may accompany their owners in passenger lounges if transported in special carriers or cages, or if they wear a muzzle and are vaccinated.

Safety onboard

Passengers are required to:

Follow the instructions of the ship’s personnel regarding order, cleanliness, and safety.
Comply with the ship’s regulations and instructions from the captain or crew.
Avoid transporting explosives, flammable, incendiary, or dangerous materials.
Refrain from discarding waste onboard or into the sea.
Store bulky luggage or items in designated areas to avoid obstructing passenger pathways.
Avoid placing luggage or items on seats or passenger areas.

Note: Passengers are prohibited from staying in open deck areas of dynamically supported vessels during the voyage.

Complaints and reports

For any complaints or reports during the voyage, passengers may contact the designated officer onboard. After the trip, they may address their concerns to the ticket issuer, the consortium, or port authorities, as stipulated by applicable legislation.

Passenger rights in cases of delays (departure or voyage), travel interruptions, cancellations, missed connections, etc., are as defined in Law 3709/2008, as amended and in effect.

CASES WHERE PASSENGER CLAIMS ARE NOT APPLICABLE

No claims can be made for delays, interruptions, cancellations, or alterations to schedules arising from reasons of public order or safety, particularly due to adverse weather conditions, legal requirements, or orders from competent authorities. This includes:

Assistance to ships or individuals in danger.
Approved schedule modifications to meet emergency transport needs or serve the public interest.

Modifications to terms of use

The “Company” reserves the right to revise and update these Terms of Use at any time. Your continued use of the Website after changes are made signifies your acceptance of these changes. The content of the Website may be modified, supplemented, deleted, or updated without prior notice at the sole discretion of the “Company”.

Personal data protection

The Privacy Policy of the “Company” governs the collection and use of information provided by you on the Website. To review the Privacy Policy, follow the relevant link provided on the Website.

Website ownership and copyright

The entire content of the Website—including but not limited to text, news, graphics, photos, diagrams, images, services, and any kind of files—is the intellectual property of the “Company” and is protected under national, European, and international intellectual property laws.

Reproduction, republication, copying, storage, sale, transmission, distribution, publication, execution, download, translation, and modification of any part of the Website are strictly prohibited without prior written consent from the “Company.”

Exception: Parts of the content may be stored or copied onto a personal computer strictly for private, non-commercial use, provided the source is acknowledged. However, this does not transfer any intellectual property rights.

Certain elements on the Website may belong to third parties and are their intellectual property.

Website usage restrictions

In addition to other restrictions set forth in these Terms, you agree to the following:

Do not conceal the origin of information transmitted through the Website.
Do not provide false or misleading information.
Do not access or use Website services, information, or applications in ways not explicitly permitted by the “Company.”
Do not upload content containing viruses, Trojan horses, worms, or other harmful programming that could damage the Website or violate intellectual property rights.

Links to other websites

External Links: The Website may contain links to third-party websites for convenience. The “Company” does not endorse, guarantee, or assume responsibility for the accuracy, performance, or quality of content, software, or services found on these linked websites. Accessing them is at your own risk and subject to their respective terms and privacy policies.

Internal Links: Links to any page other than the homepage (www.kerkyralines.com) are prohibited without explicit permission. Websites linking to this Website must:

Not replicate content.
Not use framing around content.
Not imply endorsement by the “Company.”
Not misrepresent any relationship with the “Company.”
Not present false information about the “Company.”
Not use the “Company’s” logos or trademarks without written consent.

Termination or suspension of website usage

The “Company” reserves the right, at its sole discretion, to terminate or suspend your access to the Website, its content, and information at any time and for any reason, or even without reason, while allowing others to maintain access. Upon such suspension or termination, you are required to:

(a) Immediately cease using the Website and its services.
(b) Destroy any copies of content you have created.

Any access to the Website, its information, or services after termination, suspension, or interruption constitutes unauthorized entry. Furthermore, you agree that the “Company” is not liable to you or any third party for the termination or suspension of your access.

Limitation of liability

The “Company” makes every reasonable effort to ensure the accuracy, clarity, validity, completeness, correctness, and availability of the information and content on the Website. However:

Under no circumstances, including negligence, will the “Company” be held liable for any damage caused to the public due to the use of the website www.kerkyralines.com.

Visitor obligations

Visitors to www.kerkyralines.com are required to:

Comply with Greek, European, and International Law, as well as relevant telecommunications legislation.
Refrain from any unlawful or abusive use of the Website’s content.

Visitors are responsible for any damage caused to the Website due to inappropriate actions. Should any claims, demands, or legal actions arise due to such violations, the visitor agrees to:

(a) Intervene in the related legal process.
(b) Compensate the Website if required to pay damages or other compensation.

Governing law and other terms

This agreement is governed by the provisions of Greek and International Law, as well as the directives and regulations of European Law. It is interpreted in good faith and in accordance with commercial ethics.

If any provision is deemed unlawful and thus invalid or unenforceable, it will automatically cease to apply without affecting the validity of the remaining terms.

Any disputes arising from this agreement will be settled in the Courts of Athens.

Contact information

For any issues with the Website content, please contact:
Kerkyra
Tel: 2661081808
Email: helpdesk@kerkyralines.com